BMA eBook - Manual / Resource - Page 78
Intervention and Leadership
Figure 6: Tactics for Regulating the Heat
To raise the heat
•
Ask a hard question
•
Confront
and
problematic reality
To lower the heat
name
•
Propose an alternative idea
•
Loosen
or
challenge
authority relationships
•
Address technical aspects of
the issue
•
Establish a structure
problem solving
•
Take back responsibility
•
Praise and acknowledge
•
Slow down the pace of the
work
•
Reestablish ground rules or
procedures
•
Take a break, tell a story,
provide
comfort
and
reassurance
•
Explain what you are doing
and why
•
Acknowledge you made a
mistake
a
the
•
Create time pressure
•
Give the group a difficult task
•
Ask a faction to consider giving
up something
•
Bring conflicts to the surface
•
Instigate an experiment to trial
new action
for
guiding principles which are summarised in Figure 7. These fall into four
clusters: what is the condition and capacity of the group in question; what the
barriers exist that could impeded any intervention including any perverse
incentives to defending; what is the purpose and potential benefit of any
intervention including the ‘opportunity costs’ of not acting and finally what are
the levels of engagement and commitment of those involved and in the room.
Copyright Vantage Point Consulting Pty Ltd 2010
Not to be reproduced without the author’s permission
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